Institution
Review and correction
A subject of a registry record or due diligence finding may request review where they believe the recorded information is inaccurate or out of date.
Who may request review
A request may be made by the subject of a registry record, an authorised representative of a registered entity, or a party named in a due diligence finding.
What to include
A request should identify the specific record or finding in question, using its 1Cert Identifier where applicable, and explain the basis on which the information is believed to be inaccurate or out of date, with any supporting documentation.
What happens next
Requests are reviewed against the source references underlying the record or finding. Where the request is upheld, the record is corrected and, where the correction affects the record's status, the change is reflected with a new last-verified date. Where the request is not upheld, the requester is informed of the basis for that decision.
Timeframe
Requests are acknowledged and an initial response provided within a reasonable period following receipt. Complex requests, or those requiring verification with a third-party source, may take longer to resolve.